Refund policy

We believe you’ll love our products, but if they’re not right for you, you’re covered by our 14-day guarantee.

1. 14-Day Guarantee & Eligibility

We accept returns and exchanges within 14 days, starting from the date you received the item, if the product is defective, damaged, or if you received the wrong product.

Eligibility Criteria

The product must be unopened, unused, and sealed to be eligible for a refund or exchange.

Note: For hygiene and safety reasons, we cannot accept returns on bottles that have been opened or tampered with.

2. Initiating a Return or Exchange (The Conditional Process)

Step 1: Initiate a Request

Contact our support team via WhatsApp at +6011-1101 6277 with your order number and a clear photo of the item's defect.

Step 2: Team Review & Resolution

Scenario

Outcome

Proven Defective (Clear photo evidence)

We will send you a replacement product immediately or process a refund, based on your preference. (No physical return required.)

Needs Further Inspection (Poor image quality, unsure status)

Our team will guide you through the return process, providing the necessary return address for further inspection.

Inspection & Processing

If the item must be returned for inspection, the refund or replacement will be processed only after we receive and inspect the item.

3. Return Shipping Costs (For Further Inspection)

If there is a necessity to return the item for further inspection, the customer will be responsible for the return shipping fees. To ensure your return is processed smoothly, we highly recommend using a trackable and insured shipping service.

4. Resolutions: Refunds, Credit, or Replacement

Option

Details

Option A: Refund to Original Payment Method

Refunds are applied to your original payment method. Processing may take a few business days depending on your bank or payment provider.

Option B: Store Credit

Instead of a cash refund, you can request Store Credit for the value of your return.

Option C: Replacement

We will replace a new item for you.

5. Late or Missing Refunds (Contact Us)

If you haven’t received a refund yet, first check your bank account again or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us via:

WhatsApp: +6011-1101 6277
Email: order@slfinestfood.com