Privacy Policy

SL Finest Food ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the "Site").

1. Information We Collect

We collect information when you visit the Site, which falls into two main categories:

A. Information You Provide (Personal Information)

We may collect personal information that you provide directly to us, such as your name, email address, shipping address, and phone number. This also includes transaction information detailing the products you purchase (excluding full payment card information, which is securely processed by our payment gateway), and account details like username and password if you create an account.

B. Information Collected Automatically (Usage Data & Tracking)

We automatically collect certain usage data and tracking information about your device and interactions with the Site using technologies like cookies, log files, and web beacons. This typically includes your IP address, browser type, operating system, time zone, the specific web pages and products you view, what websites or search terms referred you to the Site, and general interaction data. Furthermore, we use the Meta Pixel to measure the effectiveness of our advertising, understand your actions on the Site after viewing our ads, and deliver targeted advertisements to you.

2. How We Use Your Information

We use the collected information for several purposes: to process your transactions, arrange for shipping, and provide you with invoices and order confirmations to fulfill your orders. We use your contact information to respond to your inquiries, send you service-related messages, and provide customer support. Additionally, we use customer data for marketing purposes by sending you promotional materials, newsletters, and information about our products and offers; you may opt out of these communications at any time. Finally, we use the information for analytics to screen our orders for potential risk or fraud and to generate reports about how our customers browse and interact with the Site to continuously improve our website design and product offerings.

3. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your data and run our business, as described above. This includes service providers like payment processors and shipping carriers, analytics providers such as Google Analytics to help us understand site usage, and advertising partners including Meta (Facebook, Instagram) to measure our campaigns and serve targeted ads to you. We may also share data to comply with applicable legal requirements, judicial proceedings, or regulatory requests, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like the Meta Pixel) to improve your experience, remember your preferences, and track your activity for marketing purposes. You have the right to decide whether to accept or reject these technologies, and you can manage your cookie preferences through your browser settings or, if available, through a pop-up banner on our Site.

5. Your Rights

Depending on your location, you may have specific rights regarding your personal information. These include the right to access copies of your data, the right to request that we correct any information you believe is inaccurate, and the right to request that we erase your personal data under certain conditions. If you wish to exercise any of these rights, please contact us using the contact details provided in Section 7.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on the Site.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at order@slfinestfood.com, phone/WhatsApp at +6011-1101 6277.